Slots / Mobile
This privacy policy sets out what information 100jl collects when you use your account, how we store it, and the choices available to you. Access to our services depends on local law and is available only where local regulations permit.
When you register and use your 100jl account, we collect information you provide directly — your name, contact details and any identity document submitted for account verification. We also collect account activity data: session timestamps, device identifiers and the payment methods you use, which may include GrabPay or Bank Transfer depending on what you select at the deposit screen. This data lets us maintain your account history, match transactions to your wallet and respond to support queries. We do not sell or rent your personal data to third parties. Data shared with payment processors is limited strictly to what that processor needs to complete your transaction — nothing beyond that leaves our system without your knowledge. Where you switch between devices, session and account-state records follow your login so your account reflects the same information regardless of which device you used last. Retention periods depend on the nature of the data: active account records are held while your account remains open; transaction records are retained for the period required under applicable law. You can request a summary of what we hold at any time through the support route described further down this page.
Not every data interaction on your device falls under this policy. Understanding the boundary helps you know where to direct questions and what protections apply directly through 100jl.
Any information you submit when logging in, updating your profile or verifying your identity is covered fully by this policy. That includes contact details, password data and any document you upload for account review.
Payment data tied to GrabPay, Bank Transfer or any other method you use is recorded in your account transaction history and handled under this policy. We pass only the minimum required data to the payment processor.
We use cookies and session tokens to keep your account state consistent across page loads. Browsing data collected this way is used for account function only, not sold or used for advertising outside our platform.
Links or services outside 100jl — including your bank, GrabPay's own app or any third-party site you reach from ours — are governed by their own privacy terms, not this policy. We have no control over those data practices.
You have several concrete options available to you. First, you can request a copy of the personal data we hold on your account — the request form is available through the support channel listed on this page. Second, if any detail in your account is incorrect, you can update most fields directly inside your account profile; for fields that require verification, submit a correction request through support and we will process it. Third, you can ask a question about how a specific piece of data is used or retained without committing to any further action — we will respond in writing. Fourth, if you want to close your account and request data removal, we handle that through the same support route, subject to any retention requirements under applicable law. All requests are acknowledged and addressed in the order received. We do not require you to state a reason for a data inquiry, though providing context helps us respond more precisely.
Submit a data access request through our support channel. We will provide a summary of the personal data held on your account, including what category it falls under and how long we retain it.
Basic profile fields — contact number, email — can be updated directly in your account settings after login. For identity or verification data, contact support with the correct details and we will process the update.
If something in this policy is unclear, or if you want to know specifically how a piece of your data is used, reach us through the contact details in the support section below. We respond in writing so you have a record.
Account closure requests, including any associated data removal, are processed through support. Transaction records required by applicable law may be retained for the legally mandated period even after account closure.
If you have a question, correction request or data inquiry related to this privacy policy, the routes below are the direct paths to the right team. For account-specific queries, have your registered contact detail ready so we can locate your record quickly.
Send your data or privacy query to our support email address. Include your registered account contact and a short description of your request so we can route it to the right team without delay.
The live chat option in your account dashboard connects you to our support team directly. Use this for time-sensitive corrections or to confirm that a data request has been received and logged.
After login, the Help section inside your account dashboard shows the current contact options available to you and the status of any open support requests, including data or privacy-related ones.
Our data handling practices are built around the principle that you should know exactly what we hold and why. Each of the areas below describes a specific part of how we approach that commitment across your account lifecycle.
We use session cookies to keep your account state consistent as you move between pages. These are functional, not advertising-based. You can manage cookie preferences through your browser settings, though disabling them may affect how your account loads.
Account access is protected by login credentials you control. We do not store your password in a readable format. If you believe your account has been accessed without your permission, contact support immediately so we can place a hold and investigate.
Active account data is held while your account is open. Transaction records, including those tied to GrabPay or Bank Transfer payments, are kept for the period required by applicable local law. We do not hold data beyond that period without cause.
If we update this privacy policy in a way that materially affects how we handle your data, we will notify you through your registered contact before the change takes effect. The current version is always available at this page address.
The answers below cover the questions we receive most often about how this policy works in practice, what your rights are and how to act on them.
We collect the information you provide at registration — name, contact details and any identity document submitted for verification. We also hold account activity data such as login timestamps, device identifiers and records of the payment methods used, including GrabPay or Bank Transfer where applicable.
Yes. Submit a data access request through our support channel — email or live chat both work. Include your registered contact detail so we can locate the correct record. We will respond with a summary of the data categories held and the retention period for each.
We share data only with payment processors that handle your transactions, and only the minimum information needed to complete that transaction. We do not sell, rent or pass your data to advertising networks or unrelated third parties.
Transaction records — including payments made via GrabPay, Bank Transfer or other methods — are retained for the period required under applicable local law. After that period, records are removed unless there is a legal reason to hold them further.
Basic fields like your contact number or email can be updated directly in your account profile after login. For identity or verification data, contact support with the correct details. We process correction requests in writing so you have confirmation of the change.
When your account is closed, personal data that is no longer needed is removed. Transaction records required to be held under applicable local law will be retained for the legally mandated period only. Submit a closure and data removal request through support.